Privacy Policy

Last updated: 22 September 2026

Introduction

Glacier Pulse respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website or purchase our educational kits.

Information We Collect

We collect and process the following types of personal information:

• Name and contact details (email address, postal address)
• Order information and purchase history
• Payment and billing information (processed securely through third-party payment providers)
• Technical data including IP address, browser type, and device information
• Cookie data and website usage information

How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your purchase and delivery
• Responding to your enquiries and providing customer support
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring website security

Legal Basis for Processing

We process your personal data based on:

• Contract performance - to fulfill orders and provide services you have requested
• Legitimate interests - to improve our services and prevent fraud
• Legal obligation - to comply with applicable laws and regulations
• Consent - where you have explicitly provided consent for specific processing activities

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Delivery and logistics partners to fulfill your orders
• Payment processors to handle transactions securely
• Professional advisers including lawyers and accountants
• Law enforcement or regulatory bodies when legally required

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Order and customer information: 7 years (for accounting and legal purposes)
• Marketing communications: until you withdraw consent
• Technical and cookie data: up to 2 years

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request erasure of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@glacier-pulse.lol

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Children's Privacy

Our website is intended for adults purchasing educational materials. We do not knowingly collect personal information directly from children under 16 without parental consent.

International Transfers

Your data may be transferred and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

Changes to This Policy

We may update this privacy policy periodically. The revised version will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Email: info@glacier-pulse.lol
Address: 42 Woodland Terrace, Bristol BS8 2PQ, United Kingdom

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately. Visit www.ico.org.uk for more information.